Terms of Service
This is an agreement between Shard Hosting Solutions Ltd trading as Daddycheese Hosting and the Client. Use of services with Daddycheese constitutes agreement and acceptance of these terms. Please read carefully to ensure you understand our terms before purchasing any of our products or services.
1) Client Information
All Clients are required to maintain accurate and truthful information on their client account. Any account found to contain fake or inaccurate information will be suspended until such information is corrected. Orders placed with blatantly false information will be terminated and refunded without notice.
Daddycheese will not be held liable for a client's inability to receive communication from Daddycheese. This includes but is not limited to: Maintenance notifications, invoices, suspensions and support ticket replies.
All service payments are made in advance and are non-refundable outside of our 5 day money back period (see refunds section below). Invoices are sent out 14 days before payment is due and will need to be paid manually. Daddycheese does not offer automatic payments and it is the client's responsibility to ensure services are paid for. Clients may request for invoices to be generated early by opening a ticket from within the client area.
Failure to make payment on or before the payment due date will result in service suspension. Services will be suspended for 5 days during which time invoice payment will re-activate services with no ill-effect. After 5 days unpaid services are terminated and deleted from our systems with no chance of restoration.
Daddycheese operates a 7 day refund policy. A refund request must be made via support ticket with a declaration that it is understood that services will be deleted as part of the refund process. Failure to notify us via support ticket of a refund request including the above declaration will result in the refund request being denied. The refund policy only applies to the first billing period. Refunds can take up to 72 hours to process and can only be refunded via the original payment method.
Refunds outside of this period for any reason will be awarded on a case by case basis at the sole discretion of Daddycheese.
4) Disputes and chargebacks
Clients are required to make any payment disputes through a support ticket after logging into the client area. Disputes and chargebacks made through payment gateways such as Paypal will result in immediate account suspension. Service will only be restored once any dispute is resolved and the client pays the fees incurred by Daddycheese arising from the dispute/chargeback.
We aim to set up all services instantly once payment has been made however this can take up to 24 hours. If your service has not been provisioned within an hour, please open a ticket within the client area for an update on your order progress.
Daddycheese creates backups of services for it's own purposes. These backups are not guaranteed and may or may not be made available to clients. Daddycheese recommends that clients take regular backups of their services. Daddycheese will not be held liable for any data loss. Any data restoration requests not resulting from error by Daddycheese will be subject to a £20.00 fee.
Daddycheese operates a 'fair usage' policy on server resources. All resources must be used for a services primary purpose. All files stored on game servers, must be game server related. Clients must ensure that all storage is used efficiently and not used to store redundant data (including excessive backups). Daddycheese will always aim to notify clients of excessive resource usage; however Daddycheese reserves the right to suspend services immediately that have a negative impact on the services of other clients.
8) Service performance
Daddycheese aims to provide the best hardware and network performance for its clients. If service performance does not meet expectations please notify us via support ticket as soon as possible.
Daddycheese will not be held liable for performance issues arising from software or configuration issues. As part of troubleshooting any such issues Daddycheese may need to revert a clients service back to its original state.
Network latency (lag) may be caused by a number of factors including but not limited to geographic location in relation to the services provided, network issues arising outside of Daddycheese's network (such as clients internet service provider) or software/configuration issues. Daddycheese is only responsible for the latency of its network. Clients may be requested to provide the output of pings, trace routes and MRT results to help determine the cause of latency issues.
Support is offered to clients through the support ticket system within the client area. Support will only be offered to clients who open tickets after logging into the client area. This verifies identity and helps Daddycheese Staff quickly identify support needs. Support is only guaranteed on issues affecting availability of services and hardware/network issues. Support or advice on modifications/plugins is provided on a 'best effort' basis and is not guaranteed.
Daddycheese will set its pricing to provide good value for our Clients while also ensuring viability for our business. It therefore may be necessary at times to increase/decrease our prices. Daddycheese may or may not apply these prices changes to existing clients. Clients will be given at least 30 days notice of any price changes.
Discount codes may not be applied to existing services.
11) Harassment and abuse
Daddycheese does not tolerate abuse of any kind towards its staff members. This includes but is not limited to shouting, swearing, harassment, threats or rudeness. Clients agree to communicate with Daddycheese in a professional manner through all communication methods. Any abuse will be viewed as a violation of the Terms of Service and will result in account termination without refund.
12) Suspension and termination
Daddycheese reserves the right to suspend or terminate services without notice for any reason that Daddycheese deems appropriate. We will always aim to give clients 5 days following suspension to retrieve data before termination.
13) Business Contact Information
Daddycheese may be contacted in the following ways:
Address: Shard Hosting Solutions, Hornigals, Little Tey Road, Feering, Colchester, CO5 9RS
Email: sales A_T daddycheese.com
Telephone: 0845 8623345
Please note technical support is only provide via support ticket